Terms & Conditions

By engaging digital marketing services from Digital Grace Marketing Pty Ltd ("Digital Grace Marketing", "we", "us", or "our"), you agree to be bound by these Terms & Conditions.

These Terms apply to all services provided via digitalgracemarketing.com.au unless otherwise agreed in writing.

Digital Grace Marketing provides digital marketing and related professional services, which may include but are not limited to:

• Search Engine Optimisation (SEO)
• Google Ads & paid media management
• Social media marketing & advertising
• Website design, development, and optimisation
• Content creation and copywriting
• Conversion rate optimisation
• Marketing strategy & advisory
• Reporting, analytics, and performance insights

The scope of work will be defined in your selected package, written proposal, statement of work, or email confirmation.

Any services outside the agreed scope may require a separate quote or written approval.

• Services operate on a monthly recurring fee or project-based fee, unless otherwise agreed in writing.
• All recurring services are billed in advance.
• Payments may be processed via Stripe, direct debit, or approved payment methods.
• By engaging our services, you authorise recurring charges where applicable.
• Late payments may result in suspension or termination of services.
• Setup fees and onboarding fees (if applicable) are non-refundable once work has commenced.
• Failure to pay does not void contractual obligations.

• Where a minimum term is agreed (e.g. 3, 6, or 12 months), early cancellation does not waive payment obligations for the remainder of the agreed term.
• After the minimum term, services continue on a month-to-month basis unless cancelled in writing with 30 days' notice.
• No refunds are provided for partial months or unused services.

You agree to:

• Provide timely access to required platforms (CMS, hosting, ad accounts, analytics tools, etc.)
• Supply accurate business information and assets
• Grant administrative access where reasonably required
• Respond to approvals, feedback, and requests within a reasonable timeframe

Delays in access, approvals, or information may impact delivery timelines and results but do not pause billing.

Digital marketing outcomes are influenced by external and uncontrollable factors, including platforms, competition, and market conditions.

Digital Grace Marketing does not guarantee:

• Specific rankings, traffic, or leads
• Revenue or return on investment
• Ad performance metrics
• Conversion rates or sales outcomes

We commit to professional execution based on current industry best practices.

We are not responsible for issues arising from third-party platforms, including but not limited to:

• Google, Meta, or other advertising platform changes
• Algorithm updates or account suspensions
• Hosting failures or server downtime
• CMS limitations or plugin conflicts
• Platform policy enforcement or bans

Third-party costs are the responsibility of the client unless explicitly stated otherwise.

• All materials, content, strategies, and deliverables remain the property of Digital Grace Marketing until paid in full.
• Upon full payment, the client receives a non-exclusive licence to use deliverables for their business.
• Digital Grace Marketing retains the right to reuse non-confidential work for portfolio, case studies, or marketing purposes unless otherwise agreed in writing.

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid in the preceding 30 days.
• We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, revenue, data, or business opportunity.
• You agree to indemnify Digital Grace Marketing against claims arising from materials, instructions, or representations supplied by you.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.